Nature’s Way of Canada Terms and Conditions

Date Modified: March 9, 2026

Nature’s Way Customer Experience Team Hours: 8:00 am to 6:00 pm Eastern Standard Time (EST), Monday through Friday.
Orders may be placed on our website, via a Nature’s Way Sales Representatives or through Customer Experience Team by phone, fax or e-mail (salescanada@naturesway.com). To place an order call toll free 1.800.665.3414 or fax toll free 1.866.421.0747
For all new accounts, orders must be paid by credit card until application for terms has been approved.
Invoices will be emailed to the accounts payable contact provided to us, and a copy of the invoice will be included in the box of each order.

If granted, a 2% early payment discount (excluding taxes) may be taken if payment is postmarked within 10 days of invoice date (credit card payment excluded). Accounts must be in good standing to receive any discounts.
Payment Terms: Net 30 days from date of invoice.
N.S.F. cheques subject to a $25 charge.
Credit card orders accepted through MASTERCARD and VISA only.
We reserve the right to hold an order if an account is carrying unpaid balances over 45 days.
Shipments will resume when the account is up to date. All prices are subject to change without notice.
All federal, provincial and local taxes are the responsibility of the customer.

If you wish to return unsold, unopened Nature’s Way products, you may do so for the credit if these conditions are met:

Nature’s Way receives it within six months of purchase date. A 20% restocking fee will be assessed on returned products or refused shipments.
Credits or replacements will not be issued for expired products or products that have an expiration date of less than 1 year.
Items returned must be in saleable condition in order for credit to be issued, (i.e. no price markings, price stickers, glue residue, torn or damaged labels or outer boxes.)
Stores are responsible for return shipping costs.
All returns must be pre-authorized with Customer Experience Team.

Nature’s Way of Canada reserves the right to refuse a return if there is suspicion of fraud or abuse in any part of the return program. Nature’s Way of Canada is not responsible for any shipping charges incurred while returning products on credit.
All products purchased from Nature’s Way of Canada are to be exclusively sold in Canada. For information on Nature’s Way exports please contact salescanada@naturesway.com
Online sales via marketplaces are limited to authorized resellers only.
For details on becoming an authorized reseller, please contact salescanada@naturesway.com
Please Note - In an effort to be more eco-conscious, we are moving towards more environmentally responsible methods of doing business. Please help us by emailing us your orders at salescanada@naturesway.com so that we can migrate towards paperless invoicing and statements. Save a tree, save fuel, use email!
By establishing an Account, you agree to adhere to the Nature’s Way of Canada Ltd. Authorized Retailer Policy and other applicable Nature’s Way of Canada policies Visit our support center Expert help & advice Check your order status Updates & tracking