Last Modified: January 17, 2020
1. YOUR CONSENT
“Aggregate Information” means information about groups or categories of data, which does not identify and cannot reasonably be used to identify an individual, such as web traffic analytics.
“Anonymous Information” means information that does not directly or indirectly identify, and cannot reasonably be used to identify, an individual, such as Cookies.
“Flash Cookies” means local shared objects that are used to store personalized information based on visits to websites.
“Personal Information” means information that identifies (whether directly or indirectly) an individual, such as the individual’s name, postal address, email address or telephone number, demographic or psychographic information. When Anonymous Information is directly or indirectly associated with Personal Information, this Anonymous Information also is treated as Personal Information.
3. COLLECTION OF INFORMATION
We collect two basic types of information from you and about you – Personal Information and Anonymous Information. We may use Personal and Anonymous Information to create a third type of information – Aggregate Information. For example, we collect contact information, demographic information, purchasing information, information you submit or post, and payment information. If you use our Sites, we may collect information about the browser you’re using or other traffic information.
We collect information in different ways. We collect information that you give to us. For example, if you register with us, contact us for information, or participate in a promotion.
We may also collect Personal Information when you contact our Customer Service to report an adverse event. In addition to Personal Information, we are also required to collect the product UPC, the batch or lot number, and a brief description of the reaction experienced. Such information may be shared with Safety Call, a third-party company with whom we consult on serious adverse event reports as well as regulatory bodies if required. We will not otherwise share the information you provide with any other party or use the information for marketing or any other purpose.
4. USE OF INFORMATION
We use information that we collect including Personal Information for a variety of purposes. We use information to respond to your requests or questions. We use information to improve our Sites, products, programs and services. We might use your information to customize your experience with us.
We use information to administer our Site and for internal operations. For example, we may aggregate or anonymize your information for analytics, research or other business purposes.
We combine information. For example, we may combine information that we have collected offline with information we collect online, to the extent permitted by law, for the transactional purpose, or by your consent. We may combine information we get from you with information about you we get from third parties.
We use information for security purposes. Where legally permitted, we may use your information to protect our company, our customers, and our websites.
We use information for marketing purposes. For example, we might send you information about new products or services or special offers. We might also use your information to serve you ads about our products, services and offers. We might tell you about new features or updates. These might be third-party offers or products we think you might find interesting. If you register with us, we will send you our promotional emails.
We use information to comply with applicable law, and as otherwise permitted by applicable law.
5. DISCLOSURE AND SHARING OF INFORMATION
We may use third party service providers to perform certain services on behalf of the Site, such as web site hosting, accepting job applications, providing web site usage analytics, sending email or other communications, providing marketing assistance and data analysis, providing consumer affairs services, fulfilling and processing orders, or performing other administrative services. We may provide these service providers with access to your Personal Information so that they can carry out the services they are performing for you or for Schwabe North America. Some of these service providers may collect information on the Sites directly from you on our behalf; in such cases, these service providers are not permitted to use your Personal Information for their own use.
We may offer sweepstakes, contests, and other promotions (collectively, a “Promotion”) that may require registration. By participating in a Promotion, you are agreeing to the official rules that govern that Promotion, which may contain specific requirements of you, including, except where prohibited by law, allowing the sponsor(s) of the Promotion to use your name, voice, likeness or other indicia of persona in advertising or marketing associated with the Promotion. If you choose to enter a Promotion, your Personal Information may be disclosed to third parties or the public in connection with the administration of such Promotion, including, without limitation, in connection with winner selection, prize fulfillment, and as required by law or permitted by the Promotion's official rules, such as on a winners list.
We may also disclose your Personal Information: i) as required by law, such as to comply with a subpoena, or similar legal process; ii) when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request; or iii) if Schwabe North America is involved in a merger, acquisition, or sale of all or a portion of its assets.
7. THIRD PARTY PAYMENT PROCESSING
We use Shopify Payments to process payments in our online store. We do not collect your credit card information; this information bypasses us and is submitted directly to Shopify Payments, our PCI compliant payment gateway which processes your card and remits the funds to us. You can read more about how Shopify Payments uses your Personal Information at https://pay.shopify.com/tos-privacy-policy.
8. COOKIES AND OTHER TRACKING TECHNOLOGIES
We collect information, and authorize our third-party vendors to collect information, about users over time across our Sites and for other services. To do this, we and/or our third-party vendors use several common tracking tools. These may include Cookies, Web Beacons, Flash Cookies, and similar technologies. For further information about cookies, please visit www.allaboutcookies.org.
We may use these cookies and tracking technologies:
- To recognize new or past customers.
- To store your password if you are registered to our Site.
- To improve our Sites.
- To serve you with interest-based or targeted advertising.
- To observe your behaviors and browsing activities over time across multiple websites or other platforms.
- To better understand the interests of our customers and our Site visitors.
- In connection with an email delivery and marketing company to send emails that you have agreed to receive.
Pixel tags and cookies are used in those email messages and at our Site to help us measure the effectiveness of our advertising, how our visitors use our Site and to enable us to provide more focused and subsequent email marketing communications to you.
While we may use a variety of service providers to perform advertising services, some of these companies are members of the Network Advertising Initiative (“NAI”) or the Digital Advertising Alliance ("DAA") Self-Regulatory Program for Online Behavioral Advertising. You may want to visit http://www.networkadvertising.org/managing/opt_out.asp, which provides information regarding targeted advertising and the “opt-out” procedures of NAI members. You may also want to visit http://www.aboutads.info/choices/, which provides information regarding targeted advertising and offers an “opt-out” by participating companies in the DAA Self-Regulatory Program. Please note that these companies may still collect information when you are online and opting out through these mechanisms does not opt you out of being served advertising. You will continue to receive generic ads while visiting the Sites and elsewhere online.
9. DO NOT TRACK DISCLOSURES
Currently, there are no worldwide uniform or consistent industry standards or definition for responding to, processing, or communicating "Do Not Track" signals. As a result, the Site is unable to respond to "Do Not Track" signals. You can refer to the instructions in your browser to make sure the appropriate settings are selected, and to set your preferences with respect to "Do Not Track" signals.
10. SECURITY AND RETENTION
Schwabe North America has reasonable technical and organizational security measures in place to protect the loss, misuse or alteration of information under our control. However, Schwabe North America cannot guarantee that unauthorized third parties will never be able to defeat those security measures. Although we cannot guarantee that our systems are 100% secure 100% of the time, we periodically update our technology in order to improve the protection of customer information.
11. WE STORE INFORMATION BOTH IN AND OUTSIDE OF THE U.S.
Information we collect from you may be transferred to, or stored at, a destination in the United States or another destination outside of United States. It may be processed by staff operating in these locations who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the processing of your payment details and the provision of support services. If you live outside of the United States, you understand and agree that we may transfer your information to the United States. U.S. laws may not afford the same level or protection as those in your country.
12. GOVERNING LAW AND JURISDICTION
13. GOVERNING LANGUAGE
Toute traduction de cette Politique de confidentialité est faite pour les exigences locales, et, en cas de conflit d'interprétation entre la version anglaise et sa traduction, la priorité sera donnée à la version anglaise de ladite Politique de confidentialité.
15. HOW TO ACCESS AND MODIFY PERSONAL INFORMATION
We provide you the ability to exercise certain controls and choices regarding our collection, use and sharing of your information.
You may request that we correct, update and delete your account by contacting us at email@example.com or by writing to us at: Schwabe North America, Customer Service Department, 15 Garland Avenue, Unit 4, Dartmouth, Nova Scotia B3B 0A6.
You may unsubscribe from receiving offers and promotions for our products and services through the unsubscribe mechanisms provided in our promotional communications. Even if you opt out of getting marketing messages, we will send you transactional messages. These include responses to your questions.
16. QUESTIONS, COMMENTS, CONCERNS
17. OUR SITES AND CHILDREN
18. YOUR CALIFORNIA PRIVACY RIGHTS
If you are a California resident, please click here to review your California Privacy Rights.