Nature’s Way may, at our sole discretion, issue a refund provided it is within 30 days of the date of purchase. Proof of purchase in the form of an original receipt is required.

Nature’s Way reserves the right to request the product be shipped back to us in its original packaging at the customer’s expense and does not assume responsibility for lost or misdirected returns. Please note that clearance items, as well as short-dated and expired product are not eligible for an exchange or refund.

Terms and conditions apply and are subject to change without notice.

For more information or to determine if you qualify for a refund, please email us at salescanada@naturesway.com or give us a call at 1-800-665-3414 and someone from our Customer Support Team will be happy to help.

Online purchases are shipped within Canada only, via UPS*.

Orders over $50 (pre-tax) are shipped free of charge, within 3-5 business days of being received, with the exception of public holidays.

For orders less than $50 (pre-tax) customers will be charged a $6.95 shipping fee.

*We do not currently ship to Northwest Territories, Yukon and Nunavut.. We are currently unable to ship to PO boxes.

Orders over $50 CAD (pre-tax) will be shipped free of charge*.

 

*We do not currently ship outside of Canada or to Northwest Territories, Yukon and Nunavut.

The following forms of payment are accepted: Visa, Visa Debit and Mastercard.

Taxes will be applied based on provincial requirements*.

*If you have any questions regarding the tax being charged, please contact our Customer Support Team by phone at 1-800-665-3414 or by email at salescanada@naturesway.com ahead of completing your online order at Nature’s Way Canada.

An e-mail confirmation will be sent once an order is received.

Orders will be shipped within 3-5 business days of being received, with the exception of public holidays. However due to the current global health crisis, we're currently experiencing longer than normal delivery times.

Once your order has shipped from our warehouse, we will email you with a shipping confirmation containing a UPS tracking number, which you can use to track your order.

Once your order is shipped from our warehouse, we will email you with a shipping confirmation containing a UPS tracking number, which you can use to track your order. If your tracking information shows that your package was delivered, but you can’t find it:

 Verify the shipping address.

● Look for a notice of attempted delivery.

● Look around the delivery location for your package.

See if someone else has accepted the delivery.

Still no package, give us a call at 1-800-665-3414 and someone from our Customer Support Team will be happy to help.

No, currently we do not offer shipping to destinations outside of Canada. 

Nature’s Way Canada may, at our sole discretion, issue a refund provided it is within 30 days of the date of purchase. Proof of purchase in the form of an original receipt is required. To determine if you qualify, please email salescanada@naturesway.com

Nature’s Way reserves the right to request the product be shipped back to us in its original packaging at the customer’s expense and does not assume responsibility for lost or misdirected returns. Please note that clearance items, as well as short-dated and expired product are not eligible for an exchange or refund.

Terms and conditions apply and are subject to change without notice.

For more information, please email us at salescanada@naturesway.com or give us a call at 1-800-665-3414 and someone from our Customer Support Team will be happy to help.

For product purchased from another online retailer or brick and mortar location please contact them directly to inquire about their return policy.

If you need to change or cancel your order, please contact us immediately. Once our warehouse has processed your order, we will be unable to make any changes.

Nature’s Way Canada is headquartered in Dartmouth, Nova Scotia, Canada.

Please email us at salescanada@naturesway.com or give us a call at 1-800-665-3414 and someone from our Customer Support Team will be happy to help.

All-natural health products sold in Canada are subject to the Natural Health Products Regulations which came into effect in January 2004. The regulations provide Canadians with access to safe, effective, high quality natural health products which are licensed by Health Canada. To be legally sold in Canada, all natural health products must have a product license, and the Canadian sites that manufacture, package, label and import these products must also have site licenses.

To get product and site licenses, specific labelling and packaging requirements must be met, good manufacturing practices must be followed, and proper safety and efficacy evidence must be provided. Nature’s Way products are approved by Health Canada. Find out more about the Natural Health Products Regulations.

As always, it is important to consult your health care practitioner before taking any natural health products, especially if you are taking medication, have any health conditions, are pregnant or breastfeeding.

All-natural health products sold in Canada are subject to the Natural Health Products Regulations which came into effect in January 2004. The regulations provide Canadians with access to safe, effective, high quality natural health products which are approved by Health Canada. To be legally sold in Canada, all natural health products must have a product license, and the Canadian sites that manufacture, package, label and import these products must also have site licenses.

To get product and site licenses, specific labelling and packaging requirements must be met, good manufacturing practices must be followed, and proper safety and efficacy evidence must be provided. Nature’s Way products are approved by Health Canada. Find out more about the Natural Health Products Regulations.

As always, it is important to consult your health care practitioner before taking any natural remedies or supplements, especially if you are taking medication, have any health conditions, are pregnant or breastfeeding.

Nature’s Way has 4 types of herbal products from which you can choose; whole herbs, herbal combinations, standardized extracts, and specialized.

● Whole herbs are just that. They contain all the components of the plant. Keep in mind, there are environmental factors that may cause variations in the end products. These factors may include weather, soil quality and time of harvest. Nature’s Way whole herb products are easily recognizable by their green lids.

● Herbal combinations are a combination of 2 or more herbs. Our combination formulas are packaged with purple lids.

● Standardized extract ensures that the active ingredients are isolated in specific, guaranteed amounts. This allows for greater consistency in the product from one bottle to the next. Nature’s Way standardized extracts and herbal combinations are found in the bottles with the purple lids.

● Specialized products include natural health products with specialized formulations. Nature’s Way specialized products are found in the bottles with the grey lids.

TRU-ID is an independent testing program that uses cutting-edge DNA biotechnology to ensure the authenticity of our herbal and probiotic products. With TRU-ID validation, you can be sure that the medicinal ingredients listed on our labels match what is in our products.

Nature’s Way was the first major brand to be TRU-ID certified. Simply look for the seal to find the products certified authentic by TRU-ID. Learn more about TRU-ID certification.

Pure Check is a program through which the consumer can see third party test results pertaining to the potency and purity of the lot of their product.  Products with the Pure Check symbol have been tested against label claims to ensure that consumers know exactly what they’re getting. All test results are published online to ensure full transparency. Visit Pure Check.

The gelatin in Nature’s Way herbal products is bovine and porcine. For our plant-based customers, Nature’s Way also produces some vegetarian friendly capsules as well.

Fortify Shelf Stable probiotics are not freeze dried or enteric coated. These products are shelf stable because of the probiotic strains chosen and the amount of CFUs originally encapsulated in a vial, which has a superior desiccant system to minimize water activity.

To assure quality and safety, all potential suppliers are subjected to an extensive sourcing program before a material is considered for use. This program is initiated with a formal vendor quality evaluation that provides critical regulatory, processing, and safety information. Some of the information required includes regulatory status, material source, processing steps, quality, purity, and stability. This information is reviewed by our Quality Assurance department. Any supplier who does not meet our quality standards is not accepted as a vendor. That is, we will not purchase material from them.

Nature’s Way maintains stringent raw material quality specifications for potency, microbiological, and purity tests. Raw material is monitored by our dedicated quality team to ensure only the highest quality raw materials are used in our products. We monitor and test each lot purchased to ensure that quality is maintained.

Yes, many of our products are sourced from and made in Canada. Specifically, our liquid Omega-3 products: NutraSea and NutraVege products are all manufactured in Dartmouth, Nova Scotia. Our Alive! Multivitamin Gummies are made in Prince Edward Island and our Coconut and MCT Oils are manufactured in Saskatchewan.


Have a question that hasn't been answered?
We'd love to hear from you.